State Farm® Insurance Agent Veronica Schlagel

"It was a pleasure working with Sonja she is very helpful thank you very much."

"State Farm has always been there to help, definitely recommend their great customer service, and ability to make sure things are done correctly. Thank You!!!"

"I’ve had a great experience with the team at Veronica Schlegel State Farm⁠. The ladies in the office are always knowledgeable, helpful, and attentive. They take the time to answer questions and make sure everything is taken care of. Excellent customer service and a pleasure to work with!"

"Sonya has been a pleasure to work with. She has been knowledgeable and friendly since our initial visit making our transition to your branch fairly painless."

"Great communication and support! Highly recommend"

"We’ve had a great experience with this office. Everyone is always very responsive and communicates well. They’ve worked hard for us throughout the claims process, and we really appreciate the support they give to the local events in our community!"

"The office is always very thorough, friendly and helpful with all my needs. I highly recommend Veronica Schlaegel’s office for your insurance needs."

"Was great experience, made it quick and easy with what i needed. Left with no questions, everything answered to detail. 1000% recommend"

"I have been with Lucinda at State Farm for years. She is always so helpful, prompt, professional and easy to work with. She helps me get the best price for the best coverage and always gets back to me right away."

"Great service! Wonderful customer service!"

"Amazing customer service, always so helpful and fast with answering questions."

"Having a strong insurance partner makes all the difference, and Veronica delivers every time. Great communication, fast turnaround, and a true team player who helps keep everything moving to the closing table. Can't recommend Veronica enough!
-My Lender Mortgage
Kayla Jones"

"Veronica and her friendly staff are the best and always
there when you need them."

"****Update after business response:
Thank you for responding. To clarify, my review did not request that any claim or account details be discussed publicly. My concern was about the CONSTANT REPEATED ADMINISTRATIVE CONFUSION and the fact that we continue to RECEIVE MAIL RELATED TO OTHER FAMILY MEMBERS WITH THE SAME NAME NEARLY A YEAR AFTER OUR POLICY HAS ENDED despite our household being separate.

Unfortunately, the response provided does NOT ADDRESSED THOSE CONCERNS AND REFLECTS THE SAME LACK OF CLARITY AND ATTENTION TO DETAIL described in my review. At this point, we are no longer customers, and the issue being raised is simply that correspondence connected to another household continues to be sent to our address despite previous notifications. That type of recordkeeping issue should be corrected internally rather than requiring further follow-up from A FORMER CUSTOMER. I would give 0/5 stars if i could.

We made the decision to leave State Farm after ongoing and deeply concerning issues involving repeated account confusion between our household and another family member. Despite multiple attempts to clarify that we are separate parties, we were consistently told that removing my father in law from our policy would result in higher rates. We trusted the guidance we were given and relied on the assumption that the information provided was accurate and in our best interest.

After leaving, we unfortunately learned that this was not the case. Once we removed my father in law from the policy, we received a significantly lower quote while still maintaining full coverage on our vehicle. Discovering that we had been paying more unnecessarily was extremely frustrating and undermined the trust we had placed in their advice.

Following our departure, I still had an open claim, and the experience deteriorated significantly. The professionalism and customer service we once experienced disappeared. Communication became aggressive and unproductive, and I was informed that they would not speak with me directly without involving their attorneys. That shift in tone was alarming, unnecessary, and deeply disappointing. Ultimately, I resolved the matter independently.

What is most concerning is that nearly a year after terminating our policy, we continue to receive mail addressed to an entirely different family with the same last name individuals who have no connection to our household or address. Despite repeated notifications, this administrative confusion persists. This reflects a serious lack of internal accuracy and raises valid concerns about privacy and record management.

Insurance is built on trust, transparency, and competence. Unfortunately, our experience here with STATE FARM at Veronica‘s office, reflected the opposite a pattern of mismanagement, poor communication, and disregard for customer concerns. For a company that promotes reliability and integrity, this was profoundly disappointing."

"I couldn’t help but be happy with the service I got. Not only helpful but was able to get a much better rate for my car and home policy. No pressure and very pleasant to work with."

"This is “THE BEST” State Farm agency! So helpful, always takes time to go over everything and answer all questions, always smiling and happy to see us along with great rates too! Sonya is so kind and caring and goes out of her way to help us. You won’t find a better agency."

"Awesome! We laughed allot with great conversation while at the same time every question we had was answered. My dad and I were very impressed. You and all your staff were friendly, professional & just great people to be around. Thank-you!"

"Went over all of my 5 policies and increased coverage on home owners policy. Fantastic customer service which made me feel proud to have State Farm as my Insurance Company. Thank you"

"Saved money and wasn’t pushed into anything I didn’t want"

"This is an amazing office, with an incredible team. These ladies handle their business in quick time and are always ready to help. They break everything down for me and have no problem going above and beyond to help with all my insurance needs."

"Naomi is very helpful, excellent communication and took time to explain everything and compare policies."

"Sonya was absolutely amazing!! She made the process of switching over states so easy. Best insurance experience to date."

"She offered service that I was not aware of and made sure I could ask lots of questions. I appreciated her apptoach"

"Naomi was so helpful, we had a tough situation that was time sensitive and she went above and beyond to make sure we had everything we needed. Thank you so much!"

"Easy to work with!"